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Charles Cerlen
Director Claim Management, Travelers
Charles Cerlen, CPCU, ARM, AIC, AIDA, is the Director of Claim Management at Travelers in the Greater Boston area. With over 16 years at Travelers, he leads auto liability and first-party medical claims while managing litigation, emergency response and property & casualty operations.
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Empowering People to Deliver Exceptional Claims Experiences
By: Charles Cerlen Director Claim Management, Travelers
“Artificial Intelligence represents our industry's most transformative opportunity. When I started, customers would fax documents that I'd physically get from the fax machine and file away; today's ”
